Privacy Policy

Scarborough Lodge Retreat

 

This Privacy Notice explains how we at Scarborough Lodge Retreat use and protect any personal information we collect about you. Scarborough Lodge Retreat is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Please note we may update this information from time to time.

What information we collect about you

When you make a booking information like your home address, email address and telephone number is shared with us in order to manage your booking requirements. How we use the information we hold on you We require this information to understand your needs and provide you with correct service. This information is required for internal record keeping and booking. Your email address is used to send you confirmation of booking / arrival instructions and any other information you may find useful for your stay. From time to time we may use your information to contact you for market research purposes. We may use your mobile telephone number to contact you via text message to arrange key collection or if we have a question regarding your arrival/stay.

How is your data stored

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place a suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Marketing

We would like to stay in touch with you to send information about the accommodation, any special offers or local events. At any time you can request to be removed from our marketing contact database and you will not hear from us again.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Access to your information

You have the right to request a copy of the information we hold about you under the General Data Protection Regulation. If you would like a copy of the information we hold about you please write to us at this address: Scarborough Lodge Retreat, Falsgrave Moor Farm, Edgehill Road, Scarborough, North Yorkshire YO124BG. If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that website. Therefore, we cannot be responsible for the protection and privacy of any information which you.